This training wasn't created for anything specific, but I did set a general deadline of two days to create this course from conception to finish.  I wanted to challenge myself and see how polished of a course I could create on a topic that I don't typically venture into with my day job (I usually focus on technical training).

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I have access to eLearning Brothers, so I used the Storyline Gecko template they have available and edited the template to fit my needs:

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Additionally, I decided to use this opportunity to try out ChatGPT and use Chat GPT as my SME.  It was the first time I had ever interacted with AI in that way, and it was an interesting experience.  I think there will definitely be opportunities to utilize AI to support Instructional Design in the future, and I can't wait to see where it's heading!

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Finally, Empathy is, obviously, a very broad and comprehensive topic.  This short module would really be more of an introduction to a larger strategy to implement empathy as a customer support pillar.  Ideally, real-life interactions could be included in the larger training initiative and data could be gathered before and after training implementation to show effectiveness.  A single course isn't going to revolutionize your company's view of empathy - it would be a process utilizing several different methods over a period of time.

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I made this course using Storyline, ChatGPT, Vyond (trial version), and eLearning Brothers.